Privacy Policy
Effective Date: February 14, 2026
Summary: We collect the information you submit (like your name, phone, email, and inspection details) so we can respond and help schedule/connect you with an independent home inspector. We don’t sell your personal information.
1. Who We Are
This Privacy Policy explains how Celina New Home Inspection (“we,” “us,” or “our”) collects, uses, and shares information when you visit celinanewhomeinspection.com (the “Site”) or contact us by phone, email, or web form.
2. Information We Collect
| Category | Examples | How We Collect It |
|---|---|---|
| Contact Information | Name, phone number, email address | When you submit a form, call, or email us |
| Service Request Details | Inspection type, preferred date, property details you provide | When you request pricing/availability or scheduling |
| Communications | Messages, emails, call notes | When you communicate with us |
| Usage Data | Pages viewed, device/browser info, approximate location (city/region), referral source | Via cookies/analytics tools (see Section 6) |
3. How We Use Information
We use your information to:
- Respond to inquiries and provide scheduling assistance
- Connect you with an independent, licensed home inspector (as requested)
- Communicate with you about availability, pricing, and next steps
- Improve the Site, user experience, and conversion performance
- Detect, prevent, and address technical issues, spam, or misuse
- Comply with legal obligations
4. How We Share Information
We may share information in the following situations:
- With Independent Inspectors (at your request): If you request scheduling/availability, we may share your contact details and request details with an independent inspector to coordinate scheduling and service.
- Service Providers: We may use vendors to operate the Site and communicate with you (e.g., email providers, form processors, call tracking, analytics). They are permitted to use data only to provide services to us.
- Legal / Safety: If required by law, subpoena, or to protect rights, safety, and prevent fraud.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
We do not sell your personal information in the ordinary meaning of “sell.”
5. Payments
In most cases, inspection services are provided by a third-party inspector and you pay the inspector directly under the inspector’s agreement and payment process. If we ever process payments in the future, we will update this Privacy Policy to describe what payment data is collected and how it is handled.
6. Cookies, Analytics, and Tracking
The Site may use cookies or similar technologies to understand site usage and improve performance. These tools may collect information such as pages visited, approximate location (city/region), device/browser type, and traffic source.
You can control cookies through your browser settings. Note that disabling cookies may affect certain site functionality.
7. Call Tracking and Recordings
We may use call tracking to measure marketing performance and improve service. Calls may be logged and, in some cases, recorded where permitted by law. If recording is used, you can request an alternate contact method by emailing us.
8. Data Retention
We keep personal information only as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.
10. Your Choices
- Access/Update: You may request to access or correct information you provided.
- Deletion: You may request deletion of your information, subject to legal and operational requirements.
- Marketing: If we send marketing emails in the future, you’ll be able to unsubscribe.
11. Children’s Privacy
This Site is not intended for children under 13, and we do not knowingly collect information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Your continued use of the Site after changes means you accept the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or want to make a request, contact us:
Email: support@celinanewhomeinspection.com
Phone: (972) 640-5861